30-day returns
You can return unused items in their original packaging within 30 days of delivery for a refund.
How to start a return
Contact us with your order number before sending anything back. Because items ship from our brand partners' warehouses, we'll email you the correct return address and instructions. Returns sent without contacting us first may be delayed.
Damaged, defective or wrong item
Contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, and you won't pay for return shipping.
Manufacturer warranty
Anker products include Anker's manufacturer warranty. The warranty length varies by product and is listed in each product description. Contact us if something stops working and we'll help you with a warranty claim.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. If we made a mistake or the item is defective, we cover it.
Exchanges
Need a different color or phone model? Return the original item for a refund and place a new order for the one you want.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few extra days to post it.
This policy does not limit any rights you have under consumer protection law.